Legal notices & CGV

 

TERMS AND CONDITIONS

General conditions of sale for products sold on Kitten and Monsieur Ours. Date of last update: May 19, 2020

Article 1: object

These conditions govern sales by the company Chaton et Monsieur Ours domiciled at 983 Route de Lahonce 64990 in Urcuit - France.

Article 2 - Price

The prices of our products are indicated in euros, all taxes included (VAT and other taxes applicable on the day of the order), unless otherwise indicated and excluding processing and shipping costs.

In the event of an order to a country other than mainland France, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums do not fall within the responsibility of the company Chaton et Monsieur Ours. They will be your responsibility and are your entire responsibility, both in terms of declarations and payments to the competent authorities and organizations in your country. We advise you to inquire about these aspects with your local authorities.

All orders regardless of their origin are payable in euros.

The company Chaton et Monsieur Ours reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the price in force at the time of validation of the order and subject to availability. The products remain the property of the company Chaton et Monsieur Ours until full payment of the price. As soon as you take physical possession of the products ordered, the risk of loss or damage to the products is transferred to you.

Article 3 - Orders

You can place an order on our website www.chatonetmonsieurours.com 24 hours a day

The contractual information is presented in French and will be confirmed at the latest when your order is validated.

The company Chaton et Monsieur Ours reserves the right not to record a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of difficulty concerning the order. received.

Article 4 - Validation of your order

Any order appearing on the Kitten et Monsieur Ours website assumes adherence to these General Conditions. Any order confirmation implies your full and complete acceptance of these general conditions of sale, without exception or reservation.

All the data provided and the recorded confirmation will constitute proof of the transaction.

You declare that you have perfect knowledge of it.

The order confirmation will constitute signature and acceptance of the operations carried out.

A summary of your order information will be communicated to you via the email address confirming your order.

Article 5 - Payment

The fact of validating your order implies for you the obligation to pay the price indicated.

Payment for your purchases is made by credit card using the secure system of your choice and offered on our site. The card is only debited at the time of your validation.

Article 6 - Withdrawal

In accordance with the provisions of article L.121-21 of the Consumer Code, you have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal without having to pay a penalty.

Returns must be made in their original condition and complete (packaging, accessories, instructions, labels). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be such as to frustrate the right of withdrawal.

Return costs are your responsibility .

In the event of exercising the right of withdrawal, the company Chaton et Monsieur Ours will reimburse the sums paid, within 24 hours to 48 hours after verification of the condition of the returned item and  following notification of your request.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

In accordance with the provisions of article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to: The supply of goods made according to the consumer's specifications or clearly personalized.

Article 7- Availability

Our products are offered as long as they are visible on the Chaton et Monsieur Ours website and while stocks last. For non-stocked products, our offers are valid subject to availability in our workshop.

If a product is unavailable after placing your order, we will inform you by email of its next restocking.

Article 8 - Delivery

The products are delivered to the delivery address indicated during the order process, your package will be carefully prepared and shipped by us, delivered to the carrier within 24 hours to 48 hours excluding weekends and public holidays.

In the event of deliveries by a carrier, the company Chaton et Monsieur Ours cannot be held responsible for late delivery due exclusively to the unavailability of the customer after several appointment proposals.

Article 9 - Guarantee

All our products benefit from the legal guarantee of conformity and the guarantee against hidden defects, provided for by articles 1641 et seq. of the Civil Code. In the event of non-conformity of a product sold, it may be returned, exchanged or refunded.

All complaints, requests for exchange or refund must be made by email within 14 days of delivery.

The products must be returned to us in the condition in which you received them with all the elements (accessories, packaging, instructions, labels, etc.). Shipping costs will be your responsibility.

Article 10 - Liability

The products offered comply with current French legislation. The company Chaton et Monsieur Ours cannot be held liable in the event of non-compliance with the legislation of the country where the product is delivered. It is your responsibility to check with local authorities the possibilities of importing or using the products or services you plan to order.

Furthermore, the company Chaton et Monsieur Ours cannot be held responsible for damage resulting from improper use of the product purchased.

Finally, the company Chaton et Monsieur Ours cannot be held responsible for any inconveniences or damages inherent in the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses.

Article 11 - Applicable law in the event of disputes

The language of this contract is French. These conditions of sale are subject to French law. In the event of a dispute, the French courts will have sole jurisdiction.

Article 12 - Intellectual property

All elements of the Chaton et Monsieur Ours site are and remain the intellectual and exclusive property of the company Chaton et Monsieur Ours. No one is authorized to reproduce, exploit, redistribute, or use for any reason whatsoever, even partially, elements of the site, whether software, visual or sound. Any simple or hypertext link is strictly prohibited without the express written consent of the company Chaton et Monsieur Ours.

Article 12.Bis - Archiving Evidence

The company Chaton et Monsieur Ours will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of article 1348 of the Civil Code.