FAQs
Care Instructions for Dried Flowers
All our preserved flower and dried flower creations are timeless.
In order to make the best use of it, keeping your creation away from humidity is imperative. You should remember to avoid direct sunlight behind a window, for example.
In order to make the best use of it, keeping your creation away from humidity is imperative. You should remember to avoid direct sunlight behind a window, for example.
We wish you to enjoy this creation which is now yours
Dried flower accessories
All our dried flower crowns are made on a 20cm diameter base and are adjustable because the two lace ribbons close the crown with a pretty bow
All our dried flower bracelets can be closed with a knot and therefore adjustable to all wrists (length approximately 18cm.
All our dried flower combs are made on a bun comb holder to perfectly adapt to your hairstyle
Is your order a gift?
Yes, we are used to it and we take pride in making your gift an exceptional one!
This is why we offer to include a message card for you free of charge with your personalized message.
This is why we offer to include a message card for you free of charge with your personalized message.
Deliveries
We have just received your order and the entire Kitten and Monsieur Ours Team thanks you for your trust.
Your order will be prepared and carefully packaged today
The delivery note will be printed today
From tomorrow your order will be entrusted to our carrier and a tracking number will be sent to you by email or text message
You will be able to track your order in real time.
For the practical side, we chose to work with La Poste-Colissimo and chose the mode #livraisonEnBoiteAuxLettres
It's the freedom for you not to run to the post office or elsewhere if you're not there to receive the delivery.
Returns
Because we are entrepreneurs and responsible, we are committed to improving ourselves in order to offer an exceptional customer experience.
If, however, the item ordered does not meet your expectations, we invite you to return it to us under the following conditions:
-the item has either not been unpacked, worn or handled (1)
-the return will be made by colissimo at the buyer's expense and to the following address and within 14 days
KITTEN AND Mister BEAR
Returns - Customer Service
983 route de Lahonce
64990 URCUIT France
- absolutely attach a RIB
-customer service will examine the item in question and if it corresponds to the return conditions (1), a refund transfer within 14 days.
If, however, the item ordered does not meet your expectations, we invite you to return it to us under the following conditions:
-the item has either not been unpacked, worn or handled (1)
-the return will be made by colissimo at the buyer's expense and to the following address and within 14 days
KITTEN AND Mister BEAR
Returns - Customer Service
983 route de Lahonce
64990 URCUIT France
- absolutely attach a RIB
-customer service will examine the item in question and if it corresponds to the return conditions (1), a refund transfer within 14 days.